Car Park Management

Parking Enforcement

Whether in the regulated (local authority) environment or on private land needs to be backed by good practice and robust processes. We offer a wide range of services to support you in running a fair and efficient process to manage parking enforcement and to support your traffic policy objectives.

Regulated Parking Enforcement

Our experience is rooted in the public sector. Whether you’re operating under Road Traffic Regulation Act 1984, Road Traffic Act 1991 or Traffic Management Act 2004 we deliver a range of partnered services including overflow workflow management, inbound correspondence handling, scanning and archiving, correspondence and statutory document printing and mailing.

Parking on Private Land

Managing parking on private land has seen significant change since the introduction of the Approved Operator Scheme, and the banning of wheel clamping and the establishment of an independent appeals service under the Protection of Freedoms Bill. As members of the Approved Operator Scheme we work with our customers to achieve the highest standards in parking enforcement.

Our customers benefit from a unique service differentiated by sensitive enforcement in support of their traffic and parking policies. We work with you to design processes that match your aspirations for service delivery including the use of warning notices and shared responsibility for appeals handling. Our clients benefit from the latest in mobile technology for ticket issue then we take over management of the ticket process including all correspondence handling, DVLA requests and payment processing.

If you prefer not to be a member of an accredited trade association (ATA) – such as the Approved Operator Scheme – in your own right, talk to us about our Dynamic Parking Management model. We offer everything you need for an effective and professional approach to parking enforcement, but we manage the compliance requirements on your behalf.

Car Park Season Tickets and Passes

If you operate a car park, offering season tickets to your regular users is an ideal way to reduce costs and improve convenience to your users. But what if the administration cost outweighs the benefits?

We offer a number of services to reduce costs in car park season ticket administration:-

• Application handling. If you use a paper application form we’ll take the strain by data capturing the applicant’s details, processing their payment and printing and issuing the season ticket
• Season Ticket printing and mailing. You capture the details then send us your data file and we’ll print and despatch the permits. Using the latest is secure file transfers and high quality colour digital printing we offer a secure and highly cost effective service for season ticket printing.
• To advantage of our fully web enabled software solution to manage the entire process from car park season ticket application and payment through to printing and mailing to your customer. Unlimited season ticket types and unlimited car parks or locations.

Licencing

Many organisations in the public and private sectors use licences to regulate their users and activities. With the latest in web enabled software, process management services and on-demand print production we offer licensing solutions for a diverse range of applications including:

Skip licences

Trade waste licences

Scrap metal regulation

Pavement licencing

Street vendor licencing

Scaffold licences

Boat / mooring licences

Rod/ fishing licences

Car Park Permits

Effective management of parking permit schemes can form a vital element of effective parking and traffic management policies. But sometimes managing eligibility criteria, quotas and multiple permit types can be an administrative burden you can do without.

We work with you to design processes that deliver on your policy objectives without the overhead. We work with clients in diverse sectors facilitating parking permit schemes through management of online application processing, automated eligibility criteria, unlimited permit types, flexible pricing mechanisms, permit or car park quotas and automated renewal processes. Workflow processes ensure that you continue to manage the aspects of the process that need direct decisions.

Document Printing and Mailing

The digital printing and mailing of time critical documents is a major specialty for us. From setting up secure file transfer procedures through to printing, enveloping and mailing documents in colour or mono, we’ll project manage everything from start to finish. Service areas include:

Statutory Document Mailing

Secure printing and mailing of progression documents in the regulated parking and traffic management environment such as Notice to Owner, Charge Certificate, Bus Lane PCN’s including photographic evidence

Private Land Parking Enforcement

Secure printing and mailing of progression documents for contraventions of private land including Parking Contravention Notices issued for Automatic Number Plate Recognition (ANPR) based enforcement with photographic evidence.

Correspondence Mailing

Let us take the load off the printing and mailing of general correspondence. Whether full colour or mono, we take regular data and document files through our secure servers, digitally print your documents on demand, envelope them and send them out directly into the mail.

Scanning and Archiving

Filing cabinets and cupboards across the country contain files and documents for future reference. Whether you are a local authority or an SME, whether you need is a statutory obligation or a commercial necessity, these documents often take up valuable office space but are only referred to periodically.

Talk to us today about our scanning and archiving services. We’ll create a digital image of your documents in an agreed format and then make this available to you in multiple ways to suit your business need. Examples include periodic update by DVD, upload to a secure hosted server and upload to your secure server. We’ll organise secure storage of your original documents and when you need a copy we’ll produce a printed digital copy on demand or by secure file transfer or arrange for dispatch of the original.

Residents Surveys

Undertaking regular surveys is key to service delivery, whether as part of consultation for a new Controlled Parking Zone, or for customer satisfaction reporting. We’ll design all your document needs, set up secure file transfers for all your variable data and digitally print and personalise the complete pack and either mail it, or send it back to you in bulk. You retain complete control over the process without the resource implications of large volume printing, collating and enveloping

Parking Permits, Scratch Card and Event Passes Printing and Mailing

We have significant experience in the printing and mailing of permits, parking scratch cards and event passes.

Parking Permits and Season Tickets

Using a high security base stock, with or without an integrated holder, we digitally print car parking permits and season tickets in full colour, then mail them direct to the addressee. We use your variable data to fully personalise the documents so they are highly secure and difficult to use fraudulently. In addition to reducing processing costs our approach adds value in service delivery and reduces the risk of fraudulent use.

Scratch Cards

Scratch cards are in widespread use for managing resident visitor parking schemes and ad hoc visitor or cashless parking schemes. However getting them into the hands of users can often involve complex internal distribution or inconvenience to your users.
We can reduce costs and improve service delivery by holding your scratch card stock then digitally personalising them on demand, from your data, and mailing them direct to the customer, in books or as single cards.

Event Passes

Managing the printing and distribution of event passes for vehicles, people and contractors is time critical work requiring secure processes and often complex finished packs. With extensive experience in managing secure printing and mailing we have significant knowledge and resource to handle even the most complex requirements.

Travel Passes

On demand printing and distribution of travel passes whether for school travel schemes or public transport. Secure data upload and management processes combine with high quality digital production to produce robust passes to suit a variety of situations.

Health and Safety and Employee Manuals

Keeping Health and Safety and Employee manuals up to date can be time consuming and expensive. They can typically be highly personalised but produced in relatively low volume. Talk to us about how we can save you time and money by digitally producing these publications on demand in colour or mono.

Accreditation's and Memberships

“The BPA are the largest professional association in Europe representing organisations in the parking and traffic management industry. These organisations are many and varied, and include manufacturers, car park operators, local authorities, health authorities, airports, railways, shopping centres, theme parks, consultants.”